All orders made through your registered online account can be accessed in the log-in area of our page. Go to “My account”, and check the tab “My orders” for your previous purchases. Orders made as a guest or via PayPal Express will not show up in your customer account.

Personal information, such as billing and shipping addresses, as well as past orders can be accessed via “My account” in the log-in area of our page. Please note that you must have a registered online account for this information to be visible.

To view and change your billing address, first you have to log in, click on “My account” and then “Billing addresses”.

Please note that address changes in your online account are not applied to orders that are already in our system. To change the billing address of an ongoing order, it’s best to use the Live Chat. You can also send us an e-mail at info@pacycle.com.

To view and change your shipping address, first you have to log in, click on “My account” and then “My addresses”. During the order process, you can select your preferred delivery location from all your saved addresses.

Please note that address changes in your online account are not applied to orders that are already in our system. To change the shipping address of an ongoing order, it’s best to use the Live Chat. You can also send us an e-mail at info@pacycle.com.

To change your password, click on “My account” and then “Account details”. Now simply follow the instructions to set a new password.

Free shipping for orders over $99

As long as your order hasn’t been shipped, we can still change the delivery address. It’s best to use the Live Chat, so we can update your address immediately. You can also send an e-mail to info@pacycle.com.

Please note that changes to the delivery address saved in your online account will not be applied to ongoing orders.

If you select a delivery country outside the EU, prices are automatically calculated without German value added tax (VAT). All customs duties, taxes and fees due for your order are collected by the respective authorities when your shipment enters the destination country. To obtain further information on the relevant regulations in your country, please contact your local customs or taxation office.

When you order is dispatched, you will receive a shipping notification with the tracking number of your package. That way you can follow the progress of your ordered goods at any time. Tracking page: Track order

Please contact us if what you have received does not match your order. We will initiate the return of the item and exchange it for the correct part.

You can contact our customer service by sending us an e-mail to into@pacycle.com.