Warranty Policy

I have already received my order, how can I manage a warranty?

All purchases through Pacycle come with a 3-month warranty, which covers manufacturing faults. If you think your product has a defect, follow the steps below:

Send us an email to info@pacycle.com with the following information:

• Order number

• A short explanation of the problem

• Photo of the faulty item

We will contact the professionals to manage the warranty and inform you about the situation as soon as possible. The waiting time will depend on the technical service of each manufacturer. The decision to change or repair the article will depend exclusively on the manufacturer.

If the manufacturer asks us for the product, we will send the label to your email address for the return to be free of charge, informing you of the drop of points closest to you, where you can take the parcel.

If the warranty is accepted, we will deliver the new or repaired product to you free of shipping costs. We reserve the right to reject a warranty request if the returned item does not meet the conditions outlined in our returns policy upon arrival.

Issues not covered under warranty:

• Normal wear & tear
• Improper installation
• Damage or failure due to accident, misuse, abuse or neglect

Pacycle does not cover the general wear of batteries, etc. Nor will we accept items that have got wet, smell bad or cause physical discomfort.

Damages caused by external factors will not be considered: friction, sharp objects, chemical products, etc.

Pacycle reserves the right to repair/replace any faulty component under guarantee.

Any product which is repaired or replaced under guarantee will continue to be covered for the remaining period of time of the original product.